sales@cogentexchange.com
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Our unique service offerings help to stimulate your business growth and keep your campaigns running smoothly on the background
Inbound Call Center Services
- Optimized Customer Service
- 24/7 Customer Support
- Onshore and Offshore Support
- Save the Sale Driven
- Cross-Selling and Up Selling
Outbound Call Center Services
- Partial/Data Cart Abandonment
- Order Confirmation
- Lead Generation
- Lead Gen / Appointment Setting
- Consumer / B2B Sales
Chargeback Representment
- 50 to 80%+ Win Back Rate
- Professional Letter Responses
- Pre-Notification Alerts
- Reporting Made Simple
- Manage your Alerts
Call Center Sales Verification
- Don’t Pay for a Bad Sale Again
- Fraud Protection
- 100% Feedback on your Call Center Sales
- Customer Reporting
Email and Chat Support
- 24/7 Support Hours Available
- Advanced Ticketing Systems
- Fast and Easy Integrations
- Timely Responses
- Affordable Rates
Fraud Protection
- Integrated Protection Options
- Gateway Concierge Services
- Up Sell / Cross Sell
- 24/7 Monitoring Services
- Sales Verification
Our Super Powers
- Company Branding
- Product Branding
- Landing Page Design
- Shopping Cart Integrations
- CRM Integrations
Technology
- Toll Free Numbers Available
- 99.9% Uptime
- 100% Call Recordings Online
- Call Transfers and IVR Systems
- Call Analytics
Providing Call Center Services Since 2002
We are a full inbound and outbound call center, supporting clients from logistics companies to online service and product providers.
We offer a globally competitive Customer Service Services that offers a wide array of practical, up-to-the minute solutions to all your outsourcing demands. Through personalized care and focus on the unique needs of every customer, we can give a service that is fast and reliable. Thru the years our plug in services are distinguishing itself as one of the most-trusted call centers in the U.S. and around the world.
We offer a variety of outbound & inbound solutions helping you to increase overall profitability
In today’s competitive markets, industry leaders must be aggressive in acquiring new customers to maintain and expand current market share. Partnering with a well managed, sales-focused, customer contact center is a strategic and efficient tool for your customer acquisition strategy to persuade the buyer and increase sales. Today sales can be generated thru many different avenues and learning to maximize your marketing cost is becoming a industry standard.
Our IVR application integrates with popular CRMs
Easily connect customer data with your call center by using our out-of-the-box CRM integrations. Pull in customer data from popular CRMs like limelight or Konnektive. Our IVR technology lets you access all of your customer data at the click of a button.
Our IVR system reduces your cost per call by letting customers choose the type of help they want such as self-service or speaking to an agent. Not only will our IVR software free up your agents to handle more complex cases, but customers can quickly self-solve basic issues like bill pay, account inquiries, and more.
We will help your company grow and build revenue around the clock
our highly trained administration agents provide excellent online customer support
Providing outstanding call center services since 2002, we are proud to own and operate two US-managed call centers in both the United States and the Philippines. We are a full inbound and outbound call center, supporting clients from logistic companies to online service and product providers. Through BPO outsourcing, our team combines industry knowledge and expertise with strategic planning to provide clients with cost-effective real business solutions at every stage of a customer’s life cycle.
Quality is the cornerstone of our business structure
Having high quality standards is what set us apart from our competitors
Cogent Exchange original business model and cliental work was financially driven, this mandated the company’s core structure to include the highest quality standards. These High Standards continued to grow with the company as each department expanded. Having High Quality Standards is what sets us apart from our competitors.
Your Solution to Your Internal Media Buying
We provide you with Full Service Internal Media Buying team Planning and implementing of all Media Buys
We create stunning web pages that converts
we have a team of web designers, PHP/ASP Programmers and graphic artists both remote and in house ready to fullfill your technology and creative needs
An innovative and well-designed website can not only enhance your brand image, but can also increase customer conversion and acquisition. Our design team can create an attractive website for you, with informational architecture that is easy to navigate, contributing to an overall excellent customer experience.
Your Social Media for Business Marketing
Social media is a crucial part of your business marketing, but it doesn’t have to be stressful to manage.
We can take care of that!
We provide our clients the best call center technologies available
we provide our clients the best call center technologies available and make sure all our services are continually sustained at highest of quality levels
we pride ourselves on remaining ahead of the competition. With our state of the art infrastructure and redundancy systems in place, our call center facilities, both offshore and onshore, remain reliable, dependable, with up-time guarantee.
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