Offshore Support

We deliver teleservices programs that are tailor-made for every client, providing them with multiple service strategies, exhaustive analyses and secure network connections. We also offer high-powered training modules for staff and call agents.
In Cogent Exchange, huge talent and meticulous dedication to perfection in the industry. Equipped with modern communications planning and advanced web-based tools, we’re able to capitalize on sophisticated, state-of-the-art technology to deliver the highest-quality, most efficient customer care and service solutions, with the most cost-effective methods. Our goal is to increase customer satisfaction and build a lasting relationship with each and every one of our clients.
Through our customized business solutions and services, we work in partnership with each client on a continuous basis, coordinating with our in-house resources to devise, organize and uphold effective and integrated solutions between our technological architecture and operational means, and our clients’ specific campaign and systems. We put into mind the necessity of marketing research and planning with the fundamental principles of commercial enterprise.
We deliver a program that is tailored to suit each client providing them with multiple service strategies, analytical reports, networking connection and security, integrated with high-level training modules for call agents and staff
Our full line of BPO services (Business Process Outsourcing services) allows us to tailor a complete Outsourced Call Center Solution. To complement our Customer Support Services, we offer Product Fulfillment Services including merchandise processing and returns. We also offer Shared Network Operation Center support for our ISP Help Desk Services clients. In addition to our Call Center Services and a specialized staff dedicated to quick & accurate Chargeback Monitoring and Affiliate Fraud Prevention. Cogent Exchange is also a provider of Back Office Processing Services including Transcription and Data Entry. Whatever the application, we can customize a complete Outsourcing Solution for your BPO needs.
Our Centers
Our centers are located both in the Saint Lucia and the US, which enables us to provide our clients with the most cost-efficient, highest-quality customer service possible. We use a tiered, two-level customer service plan in which we combine both of our centers to give you the best quality and value possible.
Reporting and Other Services
We provide our clients with daily call reports, activity reports, refund metrics and other up-to-date information on to their projects. We also provide email support, chargeback prevention, live chat support, SMS and email surveys, just to name a few of our services. We can also formulate plans to utilize all of your data and combine your customer service campaign with an outbound or inbound partial sales campaign. In order to provide our clients with the best possible pricing and quality, all members of our management team are located in the U.S. and on-site in our Saint Lucia call center.
Our Experience
Our call center agents are highly trained and experienced in all of the leading CRM’s used online, including Limelight, Orange CRM, Sales Star and Sales Force, to name but a few sources. We offer a variety of products and services including but not limited to:
  • Nutraceuticals
  • Online Education Programs
  • Beauty and Health Products
  • Magazine Subscriptions
  • Identity Theft Programs
  • Roadside Assistance
  • Club Membership Services
  • Legal Services
  • Business Opportunities
  • Continuity Products
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