Cogent Exchange. is a leading provider of Business Process Outsourcing (BPO) services, from Inbound Call Center Services to Order Confirmations and Fraud Prevention Services through the best combination of people, technologies and communications.

 

Our US Customer Support Center location offer several advantages allowing us to keep call center costs low and competitive but still offering the quality service that only comes from American Support.

• Quick call resolution
• High first call resolution
• Low overhead facility costs
• Highly educated workforce
• Low employee turnover

Our full line of BPO services (Business Process Outsourcing services) allows us to tailor a complete Outsourced Call Center Solution. To complement our Customer Support Services, we offer Product Fulfillment Services including merchandise processing and returns. We also offer Shared Network Operation Center support for our ISP Help Desk Services clients. In addition to our Call Center Services and a specialized staff dedicated to quick & accurate Chargeback Monitoring and Affiliate Fraud Prevention. Cogent is also a provider of Back Office Processing Services including Transcription and Data Entry. Whatever the application, we can customize a complete Outsourcing Solution for your BPO needs.

 

Our call center services include:

• Technical Support & Help Desk Services
• Customer Service Inbound Call Center
• Social Media Monitoring & Website Monitoring
• Corporate Service Desk and Corporate IT services
• Shared NOC (Network Operation Center) Support
• Back Office Processing Services
• Fulfillment, Returns Processing & Warehouse Services